General Terms & Conditions

These general terms and conditions apply to all offers from, agreements with, and work performed by “Ellemieke Verbindt Echt,” hereinafter referred to as Ellemieke.

General
In these general terms and conditions, the following terms are used:

Ellemieke: the registrar and celebrant responsible for the (wedding) ceremony.
Client: any natural person who has entered into or wishes to enter into an agreement with Ellemieke.
Agreement: any offer from Ellemieke, accepted by the client, or any assignment given by the client to Ellemieke and accepted by Ellemieke.
Services: work performed by Ellemieke within the framework of an agreement between Ellemieke and the client.

Conclusion of the Agreement
An agreement between the client and Ellemieke is concluded after both parties sign the quotation issued by Ellemieke and after the client has paid the agreed advance payment.

If the (wedding) ceremony is canceled after the deposit has been paid, the deposit is definitively due (and will therefore not be credited), unless there are compelling circumstances such as serious illness or death of one of the clients.

Fees and Payment
The quote provided by Ellemieke for the organization of a (wedding) ceremony excludes VAT, travel, accommodation, and parking costs, and any costs for a one-day appointment in a municipality other than Lansingerland and Albrandswaard, or other costs charged by the municipality, such as the mandatory presence of a municipal official and/or usher.
All payments must be made within 14 days of invoice date to the bank account designated by Ellemieke.
If the client fails to pay within the specified period, they are legally in default, and Ellemieke may charge statutory interest from that date. The client owes Ellemieke all extrajudicial and judicial costs if, despite notice of default, the client fails to pay an amount due to Ellemieke and Ellemieke passes the claim on to a third party.

Compensation
The client cannot claim compensation if Ellemieke is unable to fulfill its obligations due to circumstances that can be plausibly considered force majeure, such as traffic jams and/or detours, illness, death, transport difficulties, lockdowns, strikes, or circumstances that could potentially be considered force majeure.

In the event of force majeure, Ellemieke will make every effort to arrange a suitable replacement, as much as possible in consultation with the client. Ellemieke has contacts with comparable celebrants and registrars who can arrange for a replacement.

Liability
Ellemieke is not liable for any (direct or indirect) (consequential) damage that may arise for the client or third parties as a result of services provided by Ellemieke, unless there is intent or gross negligence on the part of Ellemieke. The compensation to be paid by Ellemieke due to an attributable shortcoming in the execution of the assignment will in any case not exceed the amount of the agreement between Ellemieke and the client (including VAT).

Ellemieke expressly states that the execution of the assignment is based on information provided by the client. This will be determined in consultation with the client and may be supplemented by third parties.

Cancellation
In the event of cancellation of the assignment by the client, Ellemieke will charge the following costs:

For cancellations up to 30 days before the start of the (wedding) ceremony, the deposit will be charged.
For cancellations up to 14 days before the start of the (wedding) ceremony, 50% of the total amount will be charged.
For cancellations within 7 days before the (wedding) ceremony, 100% of the total amount will be charged.
Cancellations must be submitted in writing by registered mail.

Termination
The agreement ends immediately and without judicial intervention in the event of Ellemieke’s death or in the event of a change of wedding date and/or location if this results in objections for Ellemieke.

Confidentiality
Ellemieke is obligated to maintain confidentiality of all confidential information obtained from any source in connection with this agreement. Ellemieke will handle this information and data with care. It will not be used for other purposes without the client’s permission.

Complaints
Complaints regarding work performed by Ellemieke must be submitted in writing by the client within 8 days of completing the assignment, or within 8 days after the circumstance underlying the complaint becomes known to the client. The nature of the complaint must be clearly described when submitting the complaint.

Complaints regarding the amount or content of the fee

Complaints about Ellemieke’s services must be submitted to Ellemieke in writing within 8 days of receipt of the invoice, including the reasons for the complaint. Complaints do not suspend the payment obligation. If the complaint is determined to be unfounded, any costs incurred by Ellemieke as a result will be borne entirely by the client.

Complaints should be addressed to:

Ellemieke Vliegen – Wedding Officiant and Ceremonial Speaker

Sterremos 7 – 3069 AS Rotterdam

General Terms and Conditions – Ellemieke Verbindt Echt
The version applicable at the time the agreement with the client was concluded always applies. Dutch law applies to agreements concluded with Ellemieke Vliegen – Wedding Officiant and Ceremonial Speaker. Any disputes for which an amicable settlement is not possible will only be submitted to the court in Rotterdam.

Rotterdam, July 2022